Refund Policy – TapWave Media

At TapWave Media, we are dedicated to providing engaging and seamless mobile gaming experiences to our users worldwide. We understand that sometimes a purchase may not meet your expectations due to various reasons, such as technical issues, accidental purchases, or simply a change of mind. This Refund Policy explains the terms under which refunds may be issued for mobile game purchases, in-app content, and related services.

By purchasing products or services through our platform, you acknowledge and agree to the following refund terms and conditions.

1. Refund Request Timeframe

Customers may request a refund within 14 calendar days of the original purchase date. Requests made beyond this period will generally not be accepted unless exceptional circumstances exist, such as unresolved technical problems or errors in transaction processing.

2. Eligibility Criteria for Refunds

To qualify for a refund, the purchase must meet the following conditions:

  • The mobile game or in-app purchase has not been used or consumed extensively. Specifically, gameplay or content usage should not exceed 2 hours cumulatively.
  • The request must be made within the stated refund period.
  • The purchase was made directly through TapWave Media or its authorized app store platforms.
  • Valid proof of purchase or transaction details must be provided upon request.

Refunds may be declined if the purchase does not meet these requirements.

3. Non-Refundable Purchases

Certain items and services are excluded from refund eligibility, including but not limited to:

  • Consumable in-app items, such as virtual currency, boosts, or temporary power-ups, once redeemed.
  • Subscription fees once the service period has commenced or any in-game benefits have been utilized.
  • Promotional or discounted offers clearly stated as final sale.
  • Gifts or purchases made for other users that have been accepted or redeemed.
  • Digital goods that have been modified, transferred, or shared.
  • Any transactions resulting from unauthorized access or fraudulent activity.

4. Technical Issues and Support

If you experience technical difficulties with a mobile game, such as crashes, loading errors, or incompatibility with your device, we encourage you to contact our customer support promptly. We will work to resolve the issue and may offer a refund if:

  • The problem persists after troubleshooting attempts.
  • The game fails to function as advertised despite meeting all stated device and software requirements.
  • You have submitted detailed information and evidence of the issue.

Refunds are not provided for problems caused by outdated operating systems, device malfunctions, or third-party software conflicts unless clearly attributable to our product.

5. Subscription-Based Services

Subscriptions to mobile games or related services are subject to separate refund and cancellation terms. Generally, refunds are available if the subscription is canceled within the first billing cycle and no substantial usage has occurred. After this period, refunds may be prorated or declined depending on the service terms.

Users are responsible for managing subscription renewals through their device’s app store settings.

6. How to Request a Refund

To initiate a refund request, please follow these steps:

  • Contact our customer service team within 14 days of your purchase.
  • Provide your full name, contact details, and transaction information.
  • Clearly state the reason for your refund request.
  • Submit any supporting evidence, such as screenshots or error messages, if applicable.

Requests will be reviewed and responded to within 5 business days. Approved refunds will be processed using the original payment method within 7 to 10 business days, subject to banking processes.

7. Accidental Purchases

We understand that accidental purchases may occur. If you believe you have made an unintended purchase:

  • Submit your refund request as soon as possible.
  • Ensure the purchase has not been used or downloaded.
  • Provide clear evidence of the accidental nature of the transaction.

Repeated accidental purchases may result in restricted refund privileges.

8. Preventing Abuse

To protect our community and resources, we monitor refund activity. Abuse of the refund system, including multiple refund requests for fully used products or attempts to exploit our policies, may result in:

  • Denial of current and future refund requests.
  • Suspension or termination of your account.
  • Restriction of purchase privileges.

Refunds are extended in good faith to support genuine customer concerns.

9. Legal Compliance

This refund policy adheres to applicable consumer protection laws and regulations. In some jurisdictions, you may be entitled to rights beyond those outlined here. We comply with all relevant laws and respect your legal entitlements.

10. Policy Updates

We reserve the right to modify this Refund Policy at any time. Updated policies will be posted on our platform and will apply to purchases made after the date of revision. Customers are encouraged to review this document periodically.

11. Contact Information

For questions, refund requests, or technical support, please contact our customer service team at [Your Contact Information]. We are committed to providing timely and effective assistance to ensure your satisfaction.

Thank you for choosing TapWave Media. We are committed to offering excellent mobile gaming experiences backed by fair and transparent customer policies.